This Privacy Notice for Paschim Banga Gramin Bank ('we', 'us', or 'our'), describes how and why we might access, collect, store, use, and/or share ('process') your personal information when you use our services ('Services'), including when you:

• Visit our website at https://pbgbank.com, or any website of ours that links to this Privacy Notice.
• Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns?Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected]

What personal information do we process? When you visit, use, or navigate our Services, we may collect personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. This personal information is ordinary in nature, not any sensitive information.

Do we collect any information from third parties?We do not collect any information from third parties.

How do we process your information?We process your information to provide, improve, and administer our Services, communicate with you and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

How do we keep your information safe?We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What are your rights?Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights?The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Disclosure/Sharing of Information

• The Bank shall not disclose personal information of its customers without their prior consent unless such disclosure has been agreed to in a contract between the body corporate and customer, or where the disclosure is necessary for compliance of a legal obligation. In-case Bank discloses the personal information to Third Parties, such Third Parties shall be bound contractually to ensure that they protect customer personal information in accordance with applicable laws.
• The above obligations relating to sharing of personal data or information shall not apply to information shared with government mandated under the law to obtain such information or by an order under law for the time being in force. Further, if any personal data or information is freely available or accessible in the public domain, the Bank shall not have any obligations regarding the same.
• No specific information about customer accounts or other personally identifiable data shall be shared with nonaffiliated third parties unless any of the following conditions is met:
  1. To help complete a transaction initiated by the customer
  2. To perform support services through an outsourced entity provided it conforms to the Privacy Policy of the Bank
  3. The customer / applicant has specifically authorised it
  4. Conform to legal requirements or comply with legal process
  5. The information is shared with Government agencies mandated under law
  6. The information is shared with any third party by an order under the law
  7. Protect and defend the Banks' rights, interests or property
  8. Enforce the terms and conditions of the products or services
  9. Act to protect the interests of the Bank, or its members, constituents or of other

Amendment to the Privacy Policy

Bank may amend the policy whenever, the same is required.

Law, Jurisdiction and Resolution

 All disputes under this policy are subject to the jurisdiction of the Courts of Howrah only. This Privacy Policy is governed by Indian laws. Bank reserves the right to modify, update withdraw or entirely or partly replace from time to time, without notice, either prior to or subsequent, this Policy Document. Bank encourages periodic review of this page for the last information on the privacy practices of the Bank. Your continued use and access to our platform will taken as acceptance of the updated policy.